How to request the service
You can ask for an upgrade:
- at you local MilleMiglia Customer Service up to 3 days before departure
- at Alitalia Ticket Offices, the same day of departure*. We suggest to show up at the airport before the foreseen check-in time-limit deadline. Time-limits to request this service depend on your flight:
- 1,5 h in advance, for flights within Italy, with the exception of flights leaving from Rome Fiumicino (2 h in advance).
- 2 h in advance for international or intercontinental flights, with the exception of flights from/to North America (3 h in advance).
The ticketing offices in some of these airports may request a ticketing charge, that varies according to the departure and arrival points.
We remind you that upgrade to upper Class is anyway upon availability.
Upgrading table
| AZ1 | Albania, Algeria, Austria, Bulgaria, Libya, Malta, Poland, Romania, Serbia, Switzerland, Tunisia, Hungary | 10,000 | - | - |
| AZ2 | Belgium, France, Germany, Great Britain, Greece, Morocco, Netherlands, Spain | 12,500 | - | - |
| AZ3 | Egypt, Georgia, Israel, Jordan Lebanon, Russia, Syria, Turkey, Ukraine | 15,000 | - | - |
| AZ4 | Iran, Saudi Arabia | 20,000 | - | - |
| AZ5 | Canada, Ghana, Nigeria, Continental USA | 25,000 | 12,500 | 12,500 |
| AZ6 | Venezuela | 30,000 | - | - |
| AZ7 | Argentina, Brazil, China, Japan | 40,000 | 20,000 | 20,000 |
Conditions
- The cost of the upgrade will be calculated for each single flight-segment, for example: Tel Aviv-Rome=15,000 miles (AZ3) + Rome-New York= 25,000 miles (AZ5), total amount= 40,000 miles.
- For the upgrading from Classica - Economy Class to Classica Plus - Premium Economy Class and from Classica - Economy Class to Ottima/Magnifica - Business Class, tickets purchased (from all sales channels) in the Y, B, M and H booking classes are considered valid; for the upgrading from Classica Plus to Magnifica class, tickets purchased in the P booking class are considered valid.
- Members can request the upgrade to upper class on flights (even if one way trips) operated by the airlines of the Alitalia group.
- The upgrade must be requested after the ticket has been issued.
- Beneficiary of this service is the member himself and/or a person designated by him. Economy ticket must be issued with the correct name and in the classes of service mentioned before.
- Seats on board are limited. Waiting list upgrade is not permitted.
- Once the ticket has been issued miles used for upgrade will not be refundable and changes of itinerary and/or dates and/or are not allowed.
- The miles earned on the flight taken are those established for the fare originally purchased by the Member.
* Service available at the following airports:
- in Italy at Rome Fiumicino, Milan Linate, Alghero, Bari, Bologna, Brindisi, Cagliari, Catania, Crotone, Florence, Lamezia Terme, Naples, Palermo, Reggio Calabria, Trieste, Turin, Venice;
- abroad at Algiers, Athens, Barcelona, Berlin, Boston, Brussels, Bucharest, Buenos Aires, Cairo, Caracas, Chicago, Frankfurt, Geneva, Kiev, Istanbul, Lagos, London Heathrow, Madrid, Malta, Miami, New York JFK and Newark, Nice, Paris Charles De Gaulle and Orly, Sao Paulo, Sofia, Tel Aviv, Thessaloniki, Tirana, Tokyo, Toronto, Tunis and Valencia.
