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No barriers travelling

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nobarriers_267x267 Alitalia has a dedicated program of special assistance, as per EC 1107/06 regulation, for persons with reduced motion or sensorial capacities, that must be requested at booking time.
It is therefore important always to ask for confirmation from your travel agent or the call centre about service availability by requesting it specifically when booking. It is recommended to request assistance at least 48 hours before the published flight departure time.   

Wheelchair and strectcher onboard
You can take your own wheelchair with you for free, whether it be folding or electric, that will be registered as baggage in hold at check-in.
Please remember that deadline time-limit to show up at check-in is:
  • 60' before departure for Italian domestic flights
  • 90' for international flights
  • 120' for intercontinental flights
Otherwise you may book different options wheelchair:
  • until the aircraft staircase
  • until the aircaft cabin entrance, avoiding climbing stairs where foreseen 
  • until your seat onboard
If you need to travel lying down, you may request the strecher service when booking.

Guide dogs for passengers with impaired seeing or hearing
Guide dogs that travel with persons who can't see nor hear are put in hold in a dedicated kennel or in cabin with muzzle and leash, if space is available.
These pets travel for free and with no weight limits. When booking the flight, availability for the dog must be requested at that time. The dog owner must supply the necessary travel equipment (muzzle, leash and/or kennel).

Oxygen therapy
Passengers that have heart, lung or breathing problems may book the oxygen service, to avoid possible disorders caused by in-cabin pressure when flying at high altitude.

Onboard escort for dependent travellers
All passengers who are not self-sufficient, blind or deaf or that need wheelchair or stretcher, must have an escort who can give them all necessary assistance during travel at any time.