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Baggage assistance

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Baggage assistance Baggage assistance gives you information and support to help you manage and resolve some of the most frequent baggage problems, such as: delays, loss, mishandling and damage.   

You will find information about the procedures to follow and the offices you can contact in order to receive assistance.
 

Damaged or lost baggage

Contacts and procedures in case of damaged or lost baggage.

 

Baggage tracking

Please check online the status of research in case we were not able to deliver your baggage on arrival.