Your opinions about the quality of our services are important to us.
If you have suggestions or comments on Alitalia services and you wish to send us your feedback, you can contact Alitalia at the following address:

Alitalia Baggage & Customer Relations

PO Box 564
Hounslow
TW3 9PQ
Email: customer.relationsUK@alitalia.it
Fax: 0870 2255 088

In order to provide you with a faster and more efficient service, we suggest you to contact us via email rather than by post.

Please note that this office is not open to the public.

Complaint Forms

Open as PDF Format.

If you live outside the UK, please contact the Alitalia office of your country of residence.

If the problem is due to a baggage delay or loss, please contact the baggage assistance department directly.

For insurance purposes

Should you need confirmation of your flights for insurance purposes, please download one of the attached forms:
Open as PDF Format or Word Format.