Your opinions about the quality of our services are important to us.
If you have suggestions or comments on Alitalia services and you wish to send us your feedback, you can contact Alitalia at the following address:
Alitalia Baggage & Customer Relations
PO Box 564
Hounslow
TW3 9PQ
Email: customer.relationsUK@alitalia.it
Fax: 0870 2255 088
In order to provide you with a faster and more efficient service, we suggest you to contact us via email rather than by post.
If you live abroad, please check the Alitalia Customer Relations Office section.
Please note that this office is not open to the public.
Complaint Forms
Open as Word Format.
If you live outside the UK, please contact the Alitalia office of your country of residence.
If the problem is due to a baggage delay or loss, please contact the baggage assistance department directly.
For insurance purposes
Should you need confirmation of your flights for insurance purposes, please download one of the attached forms:
Open as PDF Format or Word Format.
