トラベルガイドPassenger RightsJoint Conciliation

トラベルガイド

和解事項(Joint Conciliation)

こちらのご案内は英語になります。

Joint Conciliation makes it possible to settle disputes between the Company and consumers out-of-court, through a free Conciliation Commission, established and managed jointly by the signatory associations and the company.

合意事項(Statement of Understanding)

こちらのサイトは英語によるご案内となります。 On this page, you can read the Statement of Understanding between Alitalia - Compagnia Aerea Italiana S.p.A. and the adopting Consumer Protection Associations, signed on 5 July 2010.

合意内容(Conciliation regulations)

こちらのサイトは英語でのご案内となります。On this page, you can read and download the Joint Conciliation Regulations that regulates the procedure for out-of-court settlement of disputes between the Alitalia Group air carriers and consumers.

フォーム(Forms)

こちらのサイトは英語によるご案内となります。Conciliation Officeに関する情報です。

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