I. Reservations

When you book your reservation through the Alitalia U.S. call center (800-223-5730) or at an Alitalia U.S. ticket counter, we will allow you to hold the quoted fare without payment for at least 24 hours if the reservation is made one week or more prior to scheduled flight departure.
When you purchase a ticket through Alitalia’s U.S. web site, we will allow you to cancel without penalty and receive a full refund within 24 hours after your purchase, if the reservation is made one week or more prior to scheduled flight departure.
Cancellations and refunds for qualifying web site purchases may be requested by calling 800-223-5730.

II. Code share flights

Please note that for code share flights is applied the baggage policy of the operating company partner over the entire flight, if the flight is operated entirely by the partner.
To know the baggage rules in case of connecting flights operated by different carriers please visit our Customer Center.
For flights from/to USA is applied the policy of the marketing carrier company, whose code is shown on the ticket.
If applicable according to the above rules, check the baggage policy of our partner companies:

SkyTeam Partners (Aeroflot - Aeromexico, Air Europa, Air France, China Airlines, China Eastern - China Southern - CSA Czech Airlines - Delta Air Lines, Kenya Airways, KLM, Korean Air, Tarom, Vietnam Airlines)

Other companies: Etihad, Kuwait Airlines, Cyprus Airways, Jet Airways, Darwin, Bulgaria Air, Air italy, Jat, Luxair, Malev, Ukraine International airlines, Carpatair, Tap, Air Europa, Air Corsica.

III. Baggage Policy

The ticket price includes transport of baggage in hold up to a certain amount ("allowance"), which is based on booking class and destination. Baggage allowance shown in the table below has to been considered as a maximum weight per each single piece. Baggage allowance depends on date of ticket issuance not date of travel. Please note the dates in chart for allowance governing your ticket.
See details below:

Baggage allowance for tickets issued from May 1, 2011 to November 30, 2011.
Baggage allowance for tickets issued until April 30, 2011.

2. North Africa (Algiers, Cairo, Casablanca, Tunis, Tripoli)
3. Middle East (Amman, Beirut, Damascus, Teheran, Tel Aviv)
4. West Africa (Accra, Lagos)

The table below shows the details of the baggage allowance for tickets from/to USA/ Mexico issued beginning January 24, 2012.

Baggage allowance for tickets issued within January 23, 2012.

Children allowance

Children aged 2-11 years: same allowance of adult passenger.
Infant aged 0-23 months: 1 piece with a maximum weight not exceeding 10 Kgs.
For children up to 11 year (before the 12th birthday) there is a free transportation of one stroller, applying on all destinations and booking classes.

Allowance for AIR ONE flights sold by ALITALIA

Adults and children (2-11 years):For tickets issued starting October 17, 2011, for travel beginning November 1, 2011, tickets booked in Y/B/M are allowed 2 pieces with a maximum weight not exceeding 20 Kgs.  Tickets issued in W/L/H/K/V/T/N/S/Q/X/R are allowed 1 piece with a maximum weight not exceeding 20 Kgs.

Tickets issued prior to October 17, 2011. Adults and children (2-11 years): 1 piece with a maximum weight not exceeding 20 Kgs.

Benefits for Exclusive Club Members

Ulisse, Freccia Alata and Freccia Alata Plus members are entitled to an additional free bag when traveling on Alitalia, Air France, KLM and Delta operated flights. The maximum weight of the free bag may not exceed 23Kgs for tickets issued in Classica - Economy Class and Classica Plus - Premium Economy Class, and 32Kgs for tickets issued in Ottima - Business Class and Magnifica - Business Class. 


For further details on costs please contact the Alitalia call center at 1800 223 5730.

IV. EXCESS BAGGAGE FEES

When your baggage exceeds in number, dimension and/or weight the allowance required, an excess baggage charge has to be paid to Alitalia at the ticket desks at airport, according to the rates listed below.

Excess charge rates shown in the table below have to be considered per single flight segment and with the following currencies: EUR or equivalent from Europe, East Europe, Japan; USD from USA and South America; CAD or equivalent from Canada.

Excess baggage charge for tickets issued from May 01, 2011 to November 30, 2011.
Excess baggage charge for tickets issued until April 30, 2011.

The table below shows the details of the excess baggage charge for tickets from/to USA/ Mexico issued beginning January 24, 2012.

Excess baggage charge for tickets from/to USA/ Mexico issued within January 23, 2012.

Excess baggage in number of pieces, sizes and weight can be added up: for example, if in addition to the two pieces allowed, there is a third piece which is also over foreseen weight, total cost of excess baggage charged will be 200+100 euros or $. 

For further details on costs please contact the Alitalia call center at 1800 223 5730.

V.SPORT EQUIPMENT

New policy for tickets issued as of May 1, 2011

Sport equipments within a maximum of 23 Kgs. are considered checked-in baggage, and for this reason they are included in the baggage allowance. If they exceed the allowance, they can be checked-in with the payment of an extra charge, with the exclusion of items shown in the table below. 

We remind you that excess charge rates have to be considered per single flight segment and with the following currencies: EUR or equivalent from Europe, East Europe, Japan; USD from USA and South America; CAD or equivalent from Canada.

For tickets issued until April 30, 2011 click here and read the baggage policy.
For tickets issued within August 31, 2010 click here and read the baggage policy.

Policy for tickets from/to USA/ Mexico issued as of January 24, 2012.

For tickets issued until January 23, 2012 click here and read the baggage policy.

Surfing and windsurfing equipment 

• For flights operated by small aircraft with limited baggage hold capacity, surfing and windsurfing equipment cannot be accepted.
• Considering the varying dimensions of different sports equipment and depending on the type of aircraft, the reservation/check-in of equipment will have to be approved and arranged by the local Alitalia Office.

To check-in and transport surfboards and windsurfing equipment (exceeding the normal baggage allowance), you must:

• declare the item at the time of booking, and in the event of connecting flights with other carriers you must obtain the permission of the other carrier involved or carriage of the equipment will be restricted to the Alitalia flight leg only
• arrive at the check-in desk at least one hour prior to flight departure
• pack the equipment in its cases or in such a way that protects the items during loading and unloading  

Benefits for Exclusive Clubs members

Ulisse, Freccia Alata and Freccia Alata Plus Clubs members have always free transport on Alitalia flights of sport equipments included in the allowance and of bicycles and surfboards no taller than 250 cm. 
For tickets issued as of 01/09/10, Exclusive members can carry on Alitalia operated flights an additional free piece of sporting equipment (23 kgs max if they travel in Economy Class and 32 kgs max if they travel in Business Class), besides what already allowed.  

Note: fixed rate. If exceeding the allowance a standard excess baggage rate will be applied.

For more details on this service, contact your nearest Alitalia Office.

VI.WEAPONS

Regulations

The transport of weapons, firearms and ammunition is governed by particular regulations set out under Italian law (Law no. 694, December 23, 1974).
According to article 30 of the public safety laws (Decree no. 773, June 18, 1931) the term weapons includes: personal firearms or any other type of offensive weapon including sharp-edged or sharp-pointed cutting instruments, such as daggers, stiletto knives and the like).

Transportation

Weapons, firearms and ammunition whose transportation follows directions issued by police according to existing rules, must always be booked and communicated to airport staff and may be checked in only as registered baggage and tagged to final destination, according to the following conditions: 

• weapons must be unloaded, dismantled and packed in appropriate, sealed containers 
• ammunition must:
  • be in quantities not exceeding 5 kg. [11lb.] per passenger
  • be packed and protected against sudden movements
  • placed in appropriate metal, wooden or fibre containers, having a safety closure mechanism as well as good capacity to resist sharp jolts and/or fire.
  • only be transported for sporting reasons

It is absolutely prohibited to transport ammunition with incendiary or explosive bullets.   

On payment of a fee, Alitalia will make containers available for passengers who need them for small weapons and ammunition, measuring 30 cm. (length) by 22 cm. (width) by 8 cm. (height). 
Considering the particular nature of such baggage, specific information will be provided on police regulations as well as any customs formalities.  
This will enable you to prepare the required documentation in advance and avoid any delays during your journey.  

Weapons and ammunition are never included in the baggage allowance. They must be checked-in with the payment of an extra charge, according to the destination chosen, and they never can exceed 20 Kgs for waepons and 5 Kgs for ammunition.
Read more below.

Excess charge for tickets issued as of 01/09/10 

Excess charge rates shown in the table below have to be considered per single flight segment and with the following currencies: EUR or equivalent from Europe, East Europe, Japan; USD from USA and South America; CAD or equivalent from Canada.

For tickets issued until 31/08/10 click here and read the baggage policy.

Excess charge for tickets from/to USA/ Mexico beginning January 24, 2012

For tickets issued within 23 January, 2012 click here and read the baggage policy.

Transit in Italy 

If your flight connects with another one at an Italian airport, customs will check the firearms (outgoing or incoming), even when the firearms are destined for another location within Italy, or tagged to a foreign destination. 
Upon arrival, the firearms will be carried by Alitalia personnel (or their representatives) from the aircraft to the airport police station where they will be returned to the owner’s custody. 

For more details, contact your nearest Alitalia Office.

VII.MUSICAL INSTRUMENTS - HOW TO CARRY THEM

On Alitalia flights you can carry any musical instrument that is not longer than 100 cm as registered baggage.
Larger instruments will be sent as goods.

VIOLONCELLO

The violoncello must be booked and paid for to occupy a cabin seat. In this case, the instrument must be carried in a hard case with the following maximum dimensions:

• 52 cm. length
• 40 cm. depth
• 135 cm. height

The entire instrument must comply with these measurements, including the base on which it stands (unless this is detachable).

If the violoncello is carried in vertical position, the fare applied is equivalent to 1 ticket of an adult in Economy Class; if in horizontal position to 1 ticket of an adult in Full Fare Economy Class (Y booking class).

Check-in for the instrument must take place at least thirty minutes in advance of the set time limit. Aboard, the violoncello must be placed on a seat directly in front of a partition wall. If this is not possible, then on a window seat.

VIII. PETS

Want to take your dog, cat, or even your canary with you on holiday? Alitalia welcomes on board your pets. Here’s all the information you’ll need for travelling with your pets. 

Cats and dogs 

To travel within the European Union, cats and dogs must have: 

• a passport issued by a vet, certifying the list of vaccinations and the state of health of the animal 
• a clearly legible tattoo or an electronic identification system (transponder)

You will also need to remember that: Pets younger than three months old will not be allowed to travel within Europe as they haven’t yet received the anti-rabies vaccine.
Before being allowed to enter Sweden, animals will have to receive an anti-parasitical treatment against echinococcus and ticks. 
It is not allowed to transport pets in the cabin, in the hold, or as cargo to the United Kingdom and Ireland. 
Some countries have limitations on the introduction of specific animals.

Transportation of guide dogs for visually impaired or blind people (and/or hearing impaired people) is free of charge and is not governed by weight limits.   

For further information, visit the page regarding assistance for visually impaired passengers. 

Birds

To prevent the spread of Avian Flu, the European Union and the Ministry of Health have forbidden the transportation on all Alitalia aircraft of birds or any bird products coming from Asia, Turkey, Russia, South Africa, Romania, Croatia and the Balkan States. 
We also remind you that for health security reasons, transport of parrots and budgies is not allowed.

Transportation in the cabin or in the hold?

Transportation of pets is subject to the payment of a supplementary fee.

Excess charge rates shown in the table below have to be considered per single flight segment and with the following currencies: EUR or equivalent from Europe, East Europe, Japan; USD from USA and South America; CAD or equivalent from Canada.

For tickets issued until August 08, 2010 click here and read the baggage policy.

POLICY FOR TICKETS FROM/TO USA/ MEXICO ISSUED BEGINNING January 24, 2012

For tickets issued within January 23, 2012 click here and read the baggage policy.

• the pet will have to spend the entire duration of the trip inside its transport cage with maximum dimensions:
  • length 40 cm
  • width  20 cm
  • height 24 cm
• The transporter must allow the pet to be comfortable, and to be able to turn around and lie down. It must allow the passage of air, and also be waterproof and robust.
• A transport cage may contain up to five animals of the same species as long as the combined weight (including food and the carrier itself) does not exceed 10 kg.
• If any of the above conditions are not met (or if the pet disturbs other passengers), the Captain has the authority to transfer the pet to the aircraft’s hold.

Due to structural constraints, pets in cabin service may not be available on all aircrafts in every class, so please contact your Alitalia Office to enquire if possible. 

IX. POLICY FOR UNACCOMPANIED MINORS

For young passengers between the ages of 5 and 14 (who have not yet reached their 15th birthday) traveling alone - or with another passenger under the age of 18 years old, - Alitalia takes very special measures to guarantee the child’s safety at all times.   
We remind you that in case of minor who travels in Economy class and parents in Magnifica class, the operator has to set up the Unaccompanied Minors Procedure.

The Alitalia service for unaccompanied minors (UNMR) requires the payment of a fee for each ticket issued as of February 22, 2010, according to the following rules:

(children between 5 and 14)

• no additional fee applies to connecting flights
• no fee reduction applies to brothers and sisters flying together

The adult attending the unaccompanied minor is requested to remain at the airport until flight departure.

X. SERVICES ON BOARD

On intercontinental flights, you will find bassinettes for use by children under two years of age.* When booking flights for children between 2 and 11 (before the 12th birthday), you can ask for a 'children’s meal' containing a selection of things which most children like. This service is not available on domestic flights.

An infant who has not reached his or her 2nd birthday may not occupy a seat and must be accompanied by either a parent, or an adult over 18 (the parent can be under 18, as long as he or she has legal responsibility for the child). It must be pointed out in any case on the accompanying adult's reservation.

* Some aircraft have bassinettes for use on board, to be handed back to the cabin staff at the end of the flight. Our 'bassinette-on-board' service should be booked when you get your ticket. If this service should not be available, you can take your own bassinette into the cabin, making sure first that it fits in the space available, otherwise it will have to be placed in the baggage hold.

XI. Optional Paid Upgrade on selected flights

Passengers with eligible tickets travelling on Alitalia operated flights, may purchase an upgrade to Magnifica class and Classica Plus on Intercontinental routes, and to Ottima on some Middle Eastern destinations. This offer is only valid on selected flights bound to Italy and out of Milan Malpensa, on specific dates and subjected to availability.

The Upgrade option is proposed at the airport during the check-in procedure from the Agent.

The Upgrade fee is calculated one way and does not include additional baggage allowance or access to the lounge. Please, see table below for all relevant details.