The air transportation contract between Alitalia and the passenger is regulated by the General Conditions of Carriage as supplemented by the Fare Regulations applicable to the specific air transport service or ticket.

This section gives a summary of the laws that regulate the liabilities of the air carrier, its limitations and compensation for  disruption of service to passengers in relation to the air carriage of passengers and baggage.

This section provides information regarding the joint conciliation procedure established by Alitalia and the consumer protection associations.

This section lists all the telephone numbers for information, booking and purchasing, check-in, special assistance and the forms and procedures for postflight assistance.

In this section you can find the Alitalia Contingency Plan for Lengthy Tarmac Delays that Alitalia has developed as the result of new rules of U.S Department of Transportation. The plan is intended to provide you with information about Alitalia  policies and procedures in the event of a lengthy ground delay of your aircraft

This section is intended to provide you with information regarding Alitalia procedures, policies and methods for handling certain aspects of your travel, including events not foreseen. Accomplishing the best Customer Service is for Alitalia a mission, that’s why we elaborated this document in 12 points known as Customer Commitment where you will find our responsabilities and the way we fulfill them. We remind you that Alitalia Customer Commitment applies to all domestic and international itineraries that originate in the USA.